Support
Help with your vehicle, your adapter, or your record.
Need help getting connected or understanding something in Torkmark? Email support@torkmark.com with your vehicle details and what happened.
Pick a topic below and the subject and the questions are filled in for you. Every answer on this page is open, because you are probably standing next to the vehicle with one clean hand.
Pick a topic
Six ways in, one address.
Early access is a different road: it goes through the access section on the home page, not through support.
Answers, open
What we can answer, answered here.
FitWill it work on my vehicle?
Available readings depend on your vehicle, its supported signals, and your adapter. Torkmark is built and driven daily on a 2018 Jeep Wrangler Unlimited. Other vehicles have not been tested yet, so anything else is unverified rather than unsupported. The compatibility section sets out what you need.
AdapterWhich adapter?
Torkmark works with an ELM327-compatible Bluetooth OBD-II adapter over either Bluetooth LE or Bluetooth Classic. A Bluetooth Classic adapter has to be paired in your phone’s own Bluetooth settings first.
ReadingsWhat does it show me?
Torkmark reads the standard OBD-II signals your vehicle answers to, including coolant, intake and ambient temperature, engine load, throttle, engine speed, speed, fuel trims and module voltage. A signal your vehicle does not answer to is shown as a dash, never as a zero.
CodesDoes it read trouble codes?
Torkmark reads stored, pending and permanent trouble codes and decodes them to plain English. In the current build they appear in the diagnostics log rather than on their own screen. Module-level reads are planned and are not in the closed-test build.
ComparisonHow does it compare before and after?
Log a change and Torkmark compares your most recent drive before it against your most recent drive after it, on the same reading. Conditions are checked on ambient temperature only, and a comparison that cannot meet that check refuses to assert a result rather than reporting one. It reports what changed, not what caused it.
RepairsIs this only for modifications?
No. A repair is a first-class entry on the same record, with the same date, mileage, cost and notes.
StorageWhere does my record live?
Your recorded readings upload to your account; your build history, drive summaries, trouble codes and settings stay on your phone. No ads, no third-party analytics, and your data is not sold. The privacy policy says what is stored and for how long.
ExportCan I get my record out?
Export your build history from the app as readable text through the Android share sheet. The export covers the build history only, not your recorded readings. There is no backup, import or phone-to-phone transfer today, so export your build history before changing or wiping a phone.
PlatformIs there a web or iPhone app?
Torkmark is an Android app. There is no web or iPhone app, and no date is published for either. Requires Android 10 or newer, and closed testing is open in the United States only.
CostWhat does it cost?
The closed test does not cost anything. Pricing after alpha is not set, and it will be published in full rather than discovered at a paywall.
DeletionDeleting your account and your data
Write from the address on the account, with Delete my account in the subject. That address match is the identity check; no document or photograph is asked for. Deletion removes the account record and any readings uploaded under it, and is confirmed by reply within 30 days. The privacy policy sets out what is held and for how long. Delete my account